Maximize Your Customer’s Value -
Keep Them Buying from you
and Referring You to Others
KeepM’s famed Synergized Platform combines the best customer
Retention and Referral methods that maximize customer value
and produce crazy awesome results
More Revenue and Profits and
A Sustainable, Growing Business
LET’S GET TO KNOW EACH OTHER
Maximize Your Customer’s Value
Keep Them Buying from you and Referring You to Others
KeepM’s famed Synergized Platform combines the best customer
Retention and Referral methods that maximize customer value
and produce crazy awesome results
What’s that mean to You?
More Revenue and Profits and
A Sustainable, Growing Business
LET’S GET TO KNOW EACH OTHER
KeepM™ Can Make Your Business the One Everyone Wants to do Business With
KeepM is the leading customer retention and customer referral company working with small businesses primarily in the home services and professional/personal services sectors.
We provide small businesses an integrated program for improved customer retention and increased referrals – ALL DONE FOR YOU at a price any small busiiness can afford. For you, that means higher revenues and profits.
Our Innovation Will Keep You
Ahead of Your Competitors
- ● KeepM has combined 2 of the most effective marketing tactics into one integrated and synergistic marketing weapon with our personalized and AI driven technology.
- ● It is now easy to improve your customer retention rate and dramatically increase your customer referral rate.
- ● We do it all for you and yes, every small business can afford it.
CLIENT -
William Donald
LaGrange
Illinois
“We work hard getting new customers, but I got tired of getting 10 new ones and loosing 3-5 out the bottom. We tried some things to stop it but saw no improvements. Then I got this email ad from KeepM, so I called. What a difference talking to experts compared to what we were doing. They do all the work and it is paying off. They charge peanuts. Dont know how they do it.”
The Customer Retention Part of It -
It Isn’t About Getting Customers to Buy Once, It’s Getting them to Come Back and Buy Again and Again
Implementing a customer retention program isn’t just about retaining clients. It’s about building a community of loyal advocates who will help sustain your business and foster its growth and resilience in the long run.
We know and use the psychology behind customer retention and loyalty. Customer decisions aren’t purely logical. We understand the psychology of retention means accepting that emotions usually trump logic in decision-making. Emotional loyalty creates connections so strong that customers will stick with you through price increases, service hiccups, and competitor offers.
We are experts in knowing how to keep your customers happy and involved to help ensure they never want to leave you and that you remain “top of mind” for future needs and referrals.
LET’S GET TO KNOW EACH OTHER
KEEPM’s Innovtive Platform IN THE NEWS
An article in Fast Company Magazine reported if you think being nice on the phone and sending a thank you card to new customers is enough to generate loayalty and repeat business, you’re living in the dark ages of customer retention.
As Warren Buffet said in a recent interview, “To be successful in today’s business environment, giving good cusomer service is not even close to being enough to keep your customers coming back. Ask yourself, what are you doing to delight your customers.”
The Customer Referral Part of It -
It’s Simple - You Want Your Customers to Recommend You to Others
When it comes to growing your business, there is one marketing channel that out performs all other marketing channels – word of mouth marketing.
The optimal outcome of a referral program is to convince existing customers to share and promote your product or service to their friends, family, coworkers, etc., via word of mouth marketing.
By leveraging the trust and influence of happy customers you can significantly reduce customer acquisition costs, increase retention rates, and ultimatley drive more revenue for your business.
It should be noted, however, all that does not happen by its self. If it did, then everyone would have a successful, growing business. And that is why you need someone like us to take care of it all for you.
LET’S GET TO KNOW EACH OTHER
CLIENT
Clayton Thomas
Accounting Practice
NYC
New York
“I have a small accounting practice working with small businesses. There’s lots of competitors in the field. It worries me because I did not feel as connected to many of my clients and wasn’t getting many referrals from them. KeepM put together a perfect package for me and changed that. And, it was very economical. Very happy.”
CLIENT
Duke & Lea Williams
Closet Franchise
Boston
Mass
“Need a beautiful closet? Just kidding. Most of our clients are one in done. They don’t need another one. What we do need them for is to refer us to friends, family, etc. We were not getting enough of that. In fact, only 12% of our business came from referrals. KeepM fixed that. After just 6 months, it’s now 31% and climbing.”
CLIENT
Andrea Samuels
Cleaning Service
Buffalo
New York
“Competition was killing us. We were losing clients to others who were only a few dollars less than us. I started looking for help with customer retention and referral marketing Most I could not afford, or didn’t have the time to do the work they wanted me to do. KeepM is my hero. They actually saved my business.”
The Proof is in the Numbers
It’s Why Every Major Company Spends a Ton of Money on Retention and Referral Programs
- ● 65% of a company’s business comes from repeat customers
- ● A 5% increase in retention can increase profits up to a 60%
- ● 82% say customer retention is far cheaper than acquisition
- ● 80% of future profits come from 20% of existing customers
- ● 23% of customers say they have a relationship with a brand
- ● Getting new customers costs 5x more that keeping existing ones
- ● The average business loses 25% of their customers every year
- ● 92% of consumers trust referrals from friends/family
- ● 49% of consumers RELY on referrals from friends/family
- ● Referrals accounnt for 65% of all new business
- ● Referred customers have a 37% higher retention rate
- ● 93% of B2B buyers trust word of mouth
- ● Referred cutomers have a 30% higher order value
- ● Referred customers are 50% more likely to reorder
A FINAL THOUGHT FOR YOU TO CONSIDER
YOU HAVE 3 OPTIONS
A) Do nothing extra to retain customers and increase referrals and lose the 60% income growth you could have enjoyed.
B) There are numerous of retention and referral companies out there. They offer all kinds of fancy software platforms, integrated dashboards, forecasting tools, omni-channel analitics, sophisticated reporting, and on and on. Most work great. But you need the time, money, and people to run it all. Just what a small business doesn’t have.
C) On the other hand, you could simply work with us and our incredible, results generating Platform to dramaticlly improve your customer retention rate and increase customer referrals. We do all the work and it costs peanuts. All we need is a contact person to coordinate a few things with. Oh yeah, then you sit back and watch your customer base and income grow.
